1. Who We Are
This Privacy Policy applies to phjilli, the online gaming platform operated at phjilli.com and serving players in the Philippines. For the purposes of the Philippine Data Privacy Act of 2012 (RA 10173), phjilli acts as the Personal Information Controller responsible for the collection, use, and protection of your personal data.
By registering an account or using the phjilli platform in any capacity, you acknowledge that you have read this Privacy Policy and agree to the processing of your personal data as described herein. If you do not agree, please refrain from using the phjilli platform and contact us to close your account if you have already registered.
This policy was last reviewed in June 2025. Whenever we make a meaningful change, we will update the effective date at the top of this page and, where appropriate, notify you by email or in-platform message.
2. Personal Data We Collect
PHJilli collects only the personal data that is necessary to operate the platform, comply with legal obligations, and provide a good experience for Filipino players. The categories of data we may hold about you include:
| Data category |
Examples |
Why we collect it |
| Identity data |
Full legal name, date of birth, government-issued ID number |
Account registration, age verification, KYC compliance |
| Contact data |
Philippine mobile number, email address |
Account communication, OTP delivery, support |
| Financial data |
GCash / Maya account reference, bank account number (last digits), transaction history |
Processing deposits and withdrawals, anti-money-laundering checks |
| Technical data |
IP address, device type, browser, operating system, session timestamps |
Security monitoring, fraud detection, platform optimisation |
| Usage data |
Games played, bet history, session duration, feature interactions |
Responsible gaming monitoring, product improvement |
| Communications data |
Support chat logs, emails, feedback submitted |
Resolving queries, quality assurance, dispute resolution |
| Marketing preferences |
Opt-in / opt-out status, preferred contact channel |
Sending relevant phjilli promotions only to consenting players |
PHJilli does not collect sensitive personal information (such as health data, religious beliefs, or political views) unless you voluntarily provide it in a support context. Such information, if provided, is used only to resolve the specific matter and is not retained beyond that purpose.
3. How We Collect Your Data
Information You Give Us Directly
The most common source is you. When you create a phjilli account, complete identity verification, make a deposit, contact support, or respond to a promotion, you provide us with personal information directly. Please ensure all information provided to phjilli is accurate and up to date — incorrect details can delay payments or restrict your account.
Automatically Collected Data
When you access the phjilli platform, we automatically collect certain technical data, including your IP address, browser type, device model, operating system version, and session activity. This data is collected through server logs, cookies, and similar technologies described in Section 8 of this policy.
Third-Party Sources
PHJilli may receive data from third parties in specific circumstances, including:
- Payment processors (e.g., GCash, Maya, BDO) confirming transaction status and account ownership
- KYC and identity verification service providers
- Fraud prevention and anti-money-laundering screening services
- Referral partners, when you are referred to phjilli through the Refer a Friend programme
Data received from third parties is used only for the purpose for which it was obtained and is handled with the same care as data you provide directly.
4. How PHJilli Uses Your Personal Data
PHJilli uses your personal data for the following purposes:
- Account management: Creating, maintaining, verifying, and securing your phjilli account
- Service delivery: Processing deposits and withdrawals, delivering game results, and fulfilling bonus awards
- Legal compliance: Meeting obligations under Philippine anti-money-laundering law, tax regulations, and data privacy law
- Fraud and security: Detecting, investigating, and preventing fraudulent transactions, account takeovers, and other harmful activity on the phjilli platform
- Responsible gaming: Monitoring for signs of problem gambling behaviour and enforcing self-exclusion or cooling-off periods where requested
- Customer support: Responding to your queries, complaints, and requests efficiently and accurately
- Marketing (with consent): Sending you information about phjilli promotions, new game titles, and platform updates — only if you have opted in and not subsequently withdrawn consent
- Platform improvement: Analysing aggregated, anonymised usage data to improve the performance, design, and game selection of phjilli
5. Legal Bases for Processing
Under the Philippine Data Privacy Act, phjilli processes your personal data on the following legal bases:
- Contract performance: Processing is necessary to perform the agreement between you and phjilli (i.e., to operate your account and deliver the gaming service)
- Legal obligation: Processing is required to comply with applicable Philippine laws, including anti-money-laundering regulations and tax reporting requirements
- Legitimate interests: Processing is necessary for phjilli's legitimate business interests — such as fraud prevention, security monitoring, and platform improvement — provided those interests do not override your privacy rights
- Consent: For marketing communications and optional data uses, phjilli relies on your freely given, specific consent. You can withdraw consent at any time without affecting the lawfulness of prior processing
6. Sharing Your Personal Data
PHJilli does not sell or rent your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients for the purposes stated in this policy:
- Payment processors: GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, BDO, BPI, UnionBank, Visa/Mastercard — to process transactions on your behalf
- KYC and identity verification providers: To confirm the accuracy of your registration details and satisfy Philippine regulatory requirements
- Fraud prevention and AML screening services: To detect and prevent financial crime on the phjilli platform
- IT and infrastructure service providers: Cloud hosting, security monitoring, and technical support vendors who process data strictly under phjilli's instruction
- Regulatory and law enforcement authorities: Where required by Philippine law, court order, or lawful authority — phjilli will disclose only the minimum data necessary and will notify you where legally permitted to do so
All third parties who receive personal data from phjilli are contractually required to handle it securely and to use it only for the stated purpose. Where a third-party service provider is located outside the Philippines, phjilli ensures appropriate safeguards are in place consistent with the requirements of the National Privacy Commission.
Your data never leaves the phjilli ecosystem for commercial purposes. We do not monetise your personal information by selling it to advertisers, data brokers, or other platforms.
7. How Long We Keep Your Data
PHJilli retains your personal data for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by Philippine law. The general principles are:
- Active account data is retained for the lifetime of your phjilli account plus a minimum of five years after account closure, to meet anti-money-laundering record-keeping obligations
- Transaction records are retained for a minimum of five years from the transaction date
- Support communications are retained for three years from the date of the interaction
- Marketing consent records are retained for as long as you remain a phjilli user or until consent is withdrawn, whichever is earlier
- Technical and usage data collected via cookies is retained for the periods described in Section 8
When personal data is no longer required and there is no legal obligation to retain it, phjilli securely deletes or anonymises it so that it can no longer identify you.
8. Cookies and Tracking Technologies
PHJilli uses cookies and similar technologies to make the platform work correctly, remember your preferences, keep your session secure, and understand how Filipino players use the site. A cookie is a small text file stored on your device when you visit phjilli.
Cookie typeDurationPurpose
EssentialSessionRequired for login, session security, and core platform functions. Cannot be disabled.
Functional30 daysRemembers your language, preferred stake, and display settings at phjilli.
Analytics13 monthsCollects anonymised data on page visits and feature usage to improve the phjilli experience.
SecuritySessionDetects unusual login patterns and helps prevent account fraud on phjilli.
PHJilli does not use third-party advertising cookies or sell cookie data to external ad networks. You can manage cookie preferences through your browser settings, but disabling essential cookies will prevent the phjilli platform from functioning correctly.
9. Your Privacy Rights Under Philippine Law
As a Filipino player, the Data Privacy Act of 2012 grants you the following rights in relation to your personal data held by phjilli. To exercise any of these rights, contact the phjilli support team or Data Protection Officer using the details in Section 13.
1
Right to Be Informed
You have the right to know how phjilli collects and uses your personal data — which is exactly what this policy is for.
2
Right of Access
You can request a copy of the personal data phjilli holds about you, along with information on how it is being used.
3
Right to Correction
You can ask phjilli to correct any personal data that is inaccurate, incomplete, or outdated.
4
Right to Erasure
You can request deletion of your personal data where it is no longer necessary for phjilli to hold it and no legal retention obligation applies.
5
Right to Object
You can object to certain uses of your data, including direct marketing. PHJilli will stop that use unless it has compelling legitimate grounds to continue.
6
Right to Data Portability
Where technically feasible, you can request a copy of your data in a structured, commonly used format suitable for transfer to another controller.
PHJilli will respond to data rights requests within 15 business days. In cases where the request is complex or numerous, this period may be extended by a further 15 business days with prior notice. There is no fee for exercising your rights unless the request is manifestly unfounded or repetitive.
10. Children's Privacy
The phjilli platform is strictly for adults aged 18 years and above. PHJilli does not knowingly collect personal data from anyone under the age of 18. If phjilli becomes aware that a minor has registered an account, the account will be closed immediately and all associated data will be deleted.
Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing online gaming platforms. If you believe a minor has created a phjilli account, please contact the support team immediately.
11. Security Measures
PHJilli implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These include:
- TLS encryption for all data in transit between your device and the phjilli platform
- Encryption of sensitive data fields at rest within our database systems
- Strict role-based access controls limiting which phjilli staff can view personal data
- Multi-factor authentication requirements for platform administrator access
- Regular security assessments and penetration testing by qualified third parties
- Automated monitoring and alerting for suspicious login patterns and transaction anomalies
- Employee training on data privacy and security obligations
While phjilli takes every reasonable step to secure your data, no internet transmission is 100% secure. You also have a role to play: use a strong, unique password for your phjilli account, enable any available two-factor authentication, and never share your login credentials with anyone.
PHJilli staff will never ask for your password via email, live chat, or phone. If anyone claiming to represent phjilli asks for your password, treat it as a phishing attempt and report it to support@phjilli.com immediately.
12. Changes to This Privacy Policy
PHJilli may update this Privacy Policy from time to time to reflect changes in the law, our data practices, or the services we offer. When we make changes, we will update the effective date at the top of this page. For material changes — those that meaningfully affect how we use your personal data or your rights — phjilli will provide advance notice by email or in-platform notification before the change takes effect.
Your continued use of the phjilli platform after a policy update constitutes your acknowledgement of the revised terms. If you disagree with an update, please contact support to discuss your options, including account closure.
13. Contact and Data Protection Officer
If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a potential data security concern, please reach out through the following channels:
- Email (general privacy queries): support@phjilli.com
- Live chat: Available 24/7 via the phjilli platform after login — identify your message as a privacy-related enquiry
- Response time: Privacy and data rights requests are acknowledged within 48 hours and resolved within 15 business days
PHJilli has designated a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act. Privacy-related correspondence should be marked "For the attention of the Data Protection Officer" to ensure prompt routing to the correct team.
If you are not satisfied with how phjilli has handled your personal data or responded to a request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
